Common IT Problems We Fix

Most IT support is not big projects — it is the small things that stop someone working. Here is a sample of what Edmonton businesses call us about. Recognise any of these? Call +1 (587) 400-9991 or send a message.

Email & Microsoft 365

  • Outlook not connecting or not receiving mail
  • Email going to junk, or your messages landing in customers’ spam
  • Setting up a shared mailbox or a new company email address
  • Adding or removing a user in Microsoft 365
  • Migrating email from an old provider
  • Recovering a deleted mailbox or calendar

Printing

  • Network printer showing offline or not printing
  • Adding a printer for a new computer or a whole office
  • Scan-to-email or scan-to-folder not working
  • Slow or stuck print queues

Network & Wi-Fi

  • Wi-Fi dead spots or dropping connection
  • Adding an access point to cover more of the building
  • Internet slow for everyone, or down entirely
  • Setting up secure guest Wi-Fi
  • A new network drop or cabling run

Computers & laptops

  • A machine that won’t boot, freezes, or is suddenly very slow
  • Setting up a computer for a new employee
  • Moving someone to a replacement machine with all their files and software
  • Screen, battery, keyboard and drive replacements
  • Virus or malware cleanup

Servers & storage

  • Server won’t start, or is running out of space
  • Migrating a file server to the cloud
  • Setting up or fixing a shared drive or NAS
  • Mapped network drives that keep disconnecting

Accounts & access

  • Someone locked out of their computer or account
  • A staff member has left and their access needs removing
  • Setting up multi-factor authentication
  • A password manager for the team
  • Suspected compromised account

Data loss & recovery

  • Recovering deleted or overwritten files
  • Data off a failed hard drive
  • Restoring from backup after a mistake or a ransomware event
  • Checking that your backups actually work

Moving or growing

  • Relocating an office — computers, server, network and phones
  • Opening a second location to the same standard
  • Onboarding several new staff at once
  • A QuickBooks or Sage multi-user / network setup
  • A new business phone system or porting a number

Step-by-step fix guides

Serving Edmonton and the surrounding area

We provide IT support and problem-solving to businesses in Edmonton, Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan — remote support plus onsite visits across the Edmonton Metropolitan Region.

Whatever the problem, one call gets it looked at. Call +1 (587) 400-9991 (also on WhatsApp) or request a quote. Scandifix is based in Edmonton and serves the surrounding area.