Managed IT Services in Edmonton
Managed IT services means one team takes responsibility for your technology — support, monitoring, security, updates and planning — for a predictable monthly fee, instead of you calling around for help every time something breaks.
Scandifix is an Edmonton-based IT company providing managed IT to small and mid-size businesses across the region. One number for your staff to call, one team that already knows your systems, and proactive work that stops most problems before they reach you.
What is included
- Helpdesk & IT support — remote-first for staff, onsite when it needs hands on hardware
- Proactive monitoring and maintenance of servers, workstations and network
- Cybersecurity — endpoint protection, email security, MFA, staff training, monitored backups
- Cloud services — Microsoft 365, migrations, hybrid setups
- Network — firewall, switching, business Wi-Fi, segmentation
- Backup & disaster recovery — automated, offsite, tested
- Remote work support and secure access
- Onboarding/offboarding, vendor coordination, and an IT roadmap reviewed each quarter
What “proactive” actually looks like
The point of managed IT is that most issues are handled before you notice them. In practice that means monitoring that flags a failing disk, a stalled backup or an expiring certificate and raises a ticket automatically; a patch schedule so updates happen in a controlled way instead of all at once; firewall and endpoint software kept current; and a quarterly review where we look at what broke, what is ageing, and what to budget for next. Reactive “call when it breaks” support cannot do any of that.
Managed IT vs break/fix
- Break/fix — you pay per incident. The provider only earns when something is wrong, there is no monitoring, and small problems grow until they are expensive ones.
- Managed IT — a fixed monthly fee covers support, monitoring, security and maintenance. The provider’s incentive is a stable environment with fewer tickets.
- When break/fix still fits — a very small office with no server, no compliance needs and a high tolerance for downtime. Most businesses outgrow it quickly.
How we work
- Assess — a short review of what you run, where the risks are and what is costing you time
- Plan — a prioritised list with clear costs; you pick the plan (monthly managed, block hours, or project/break-fix)
- Onboard — documentation, monitoring, backups and security baseline in place
- Support & improve — day-to-day support plus quarterly reviews to keep the roadmap moving
Pricing
Managed IT plans start at $199/month. Hourly support is from $25/hr. One-time visits and projects are quoted up front. Contact us for a plan sized to your headcount and systems.
What should a small business spend on IT? A common rule of thumb is a few percent of revenue on technology overall, of which managed support is one line alongside software subscriptions, hardware replacement and connectivity. Per employee, all-in IT cost for a typical SMB tends to land in the low hundreds of dollars a month. The value of a fixed managed fee is that it makes the largest, most unpredictable part of that number stable.
Signs you need a managed IT provider
- The same problems keep coming back and nobody owns the fix
- Your “IT person” is a staff member doing it off the side of their desk
- You are not sure whether your backups work, or when they were last tested
- Security is whatever came with the computers
- A key system going down for a day would seriously hurt — and you have no plan for it
- You are growing, and onboarding a new hire’s computer and accounts is a scramble every time
How to choose an IT provider in Edmonton
Whether or not you choose Scandifix, ask any provider:
- What is monitored, and do I get a report I can actually read?
- How are backups configured and how often are restores tested? (See the 3-2-1 backup rule.)
- What security is included as standard — MFA, endpoint protection, email filtering, staff training?
- What are your response times, and is there after-hours cover?
- Do we own our documentation, accounts and licences?
- Is there a long lock-in, or can we leave with our data if it is not working?
- Can you come onsite, and how quickly?
Switching from another provider
We document your environment, take over monitoring, backups and security first, then transition day-to-day support with no gap. You keep your accounts and licences. Most switches take one to two weeks, and we coordinate the handover so your staff barely notice.
Working alongside your existing IT team
If you already have an internal IT person or team, co-managed IT lets us add monitoring, security tooling, after-hours cover and specialist project work while they keep the day-to-day. It is a common setup for businesses that have outgrown one person but are not ready for two.
Who we help
Professional firms, clinics, retail, construction, manufacturing, non-profits and offices — typically 3 to 75 staff. See our office, law firm, dental & medical, accounting, construction, non-profit, retail and manufacturing IT support pages, or the small jobs on our common IT problems page.
Why a local Edmonton IT company
- Onsite when remote is not enough — same city, not a national queue
- Works in your business hours, in your timezone
- One accountable partner for every part of your IT
- Right-sized for small business — no enterprise contracts or jargon
Serving Edmonton and the surrounding area
We provide managed IT services to businesses in Edmonton, Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan — remote support plus onsite visits across the Edmonton Metropolitan Region.
Frequently asked questions
What is a managed service provider (MSP)?
A company that takes ongoing responsibility for another organisation’s IT — support, monitoring, security, backups and planning — delivered for a recurring fee rather than billed per incident. Scandifix is an MSP for Edmonton small businesses.
What does “managed IT” actually include?
Ongoing support for your staff, monitoring and maintenance of your systems, security, backups, and technology planning — all for a fixed monthly fee rather than per incident.
How is managed IT priced?
Usually per user or per device per month. Scandifix plans start at $199/month; the exact figure depends on how many staff and what systems you run.
Do small businesses really need managed IT?
If you have a server, staff who cannot work when systems are down, customer data to protect, or any compliance obligation, yes. A very small office with no server and no critical systems can sometimes stay on ad-hoc support — but that gets risky as soon as you grow.
What if most of our systems are already in the cloud?
You still have devices, accounts, a network and security to manage, and cloud services need configuring and monitoring properly. Managed IT covers all of that. See cloud vs on-premise for where each model fits.
Can you work alongside our existing IT person?
Yes — that is co-managed IT. We cover monitoring, security, after-hours and specialist work while your internal person handles day-to-day.
How do you handle switching from another provider?
We document your environment, take over monitoring, backups and security first, then transition support with no gap. Most switches take one to two weeks.
Ready to talk about managed IT for your Edmonton business? Call +1 (587) 400-9991 (also on WhatsApp) or request a quote. Scandifix is based in Edmonton and serves the surrounding area.