Non-profits run critical work on tight budgets, high staff and volunteer turnover, and donor data that has to be protected. IT support for a non-profit has to stretch the budget with grant and discount programs, keep the donor database and Microsoft 365 or Google Workspace working, secure personal and payment information, and handle the constant churn of accounts. Scandifix does this for non-profits in Edmonton.
What non-profits need from their IT
- Value for a limited budget — the right discounted licensing and no spend on things you do not need
- Donor and client data protection — encryption, access control, secure handling of donations
- Account management — onboarding and offboarding staff and volunteers without gaps
- Reliable basics — email, files, the CRM and the website, working every day
Grant and discount programs
Most non-profits are eligible for donated or heavily discounted software they are not fully using. We help you access and set up:
- Microsoft 365 for Nonprofits — free or discounted licences for email, Office, Teams and SharePoint
- Google for Nonprofits — Workspace at no or low cost
- TechSoup — discounted licensing for security tools, backup, accounting and more
- Discounted hardware where refurbished or program pricing makes sense
The systems we support
- Donor / constituent CRM — DonorPerfect, Sumac, Blackbaud Raiser’s Edge, Kindful, Keela
- Case and program management for social-service organisations
- Accounting — QuickBooks, Sage, and grant-reporting workflows
- Microsoft 365 or Google Workspace, plus the website and online-donation tools
Security and privacy
Donor and client information is personal data under PIPEDA, and online donations involve payment data. We put in place:
- Multi-factor authentication and individual logins for staff and volunteers
- Encryption on devices and backups, and secure handling of donation and payment data
- Prompt removal of access when a volunteer or staff member leaves
- A monitored firewall, endpoint protection and security awareness training — volunteers are a common entry point
Delivered through our cybersecurity and cloud services work.
Backup and continuity
The donor database and financial records get 3-2-1 backups with an immutable copy and tested restores, so a mistake or a ransomware hit during a campaign is recoverable.
Common IT problems we fix
- Not knowing which discounted programs you qualify for
- A departed volunteer still has access to the donor database
- The CRM is slow, or nobody is sure it is backed up
- Email or shared files unreliable across a distributed team
- Old donated laptops that are now a security risk
How we work with non-profits
- Assess — a short review of your systems, backups, security and network
- Plan — a prioritised list with clear costs; monthly managed support, block hours or a project
- Onboard — monitoring, backups, security baseline and documentation, with a confidentiality agreement in place
- Support — one helpdesk, proactive monitoring, and a roadmap reviewed each quarter
We size plans to non-profit budgets and factor in the licensing you can get for free. Managed support starts at $199/month — see our managed IT support page.
Serving Edmonton and the surrounding area
We work across Edmonton and the surrounding communities — Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan. Onsite when it needs hands on equipment, remote for everything else.
Frequently asked questions
What free or discounted software can a non-profit get?
Typically Microsoft 365 or Google Workspace at little or no cost, plus discounted security, backup and accounting tools through TechSoup. Eligibility depends on your registered status; we help you verify and apply.
How do we manage IT with so much volunteer turnover?
Standard onboarding and a strict offboarding checklist, individual accounts (never shared logins), and access tied to role so removing someone is one step. We run this for you.
Is donor data covered by privacy law?
Yes — it is personal information under PIPEDA, and donation processing involves payment data with its own requirements. The safeguards are the same fundamentals: access control, encryption, secure systems and trained people.
How is IT support priced for a non-profit?
A flat monthly fee based on staff and systems, sized to your budget and reduced by the licensing you can get for free. See our managed IT services page.
Talk to us about your organisation’s IT — call +1 (587) 400-9991 (also on WhatsApp) or send us a message.