A modern business phone system runs over your internet connection (VoIP), not a phone line — so staff can take calls at their desk, on a mobile app or from home on the same number, and you can change call flows yourself.
Scandifix sets up and supports VoIP phone systems for Edmonton businesses, and manages them alongside your network so call quality is actually reliable.
What is included
- System setup — cloud PBX, extensions, voicemail-to-email, auto-attendant
- Number porting — keep your existing business number
- Desk handsets and/or softphone and mobile apps
- Call routing — hunt groups, hours-based rules, after-hours and holiday handling
- E911 registration for each location
- Integration with Microsoft Teams or your CRM where supported
- Network tuning (QoS) so calls stay clear under load
Moving from an old system
We port your numbers, build the call flows to match how you work today, test with a pilot group, then cut over — usually outside business hours. Old handsets are recycled or repurposed.
Who it is for
Small and mid-size Edmonton businesses replacing an aging PBX or a basic line, adding remote/hybrid staff, or opening a second location. Pairs with our network and remote work services.
Serving Edmonton and the surrounding area
We provide business phone and VoIP services to businesses in Edmonton, Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan — remote support plus onsite visits across the Edmonton Metropolitan Region.
Frequently asked questions
Can we keep our current phone number?
Yes. Number porting moves your existing numbers to the new system, usually with no downtime.
Do we need special internet?
A stable business connection with enough upload bandwidth is enough for most offices. We check this as part of setup and apply QoS so calls take priority.
How much does a VoIP system cost?
Typically a per-user monthly fee plus any handsets. We quote it against your headcount and features after a short call.
Can staff use it from home?
Yes — the mobile and desktop apps work anywhere, on the same extension and business number.
Thinking about a new business phone system? Call +1 (587) 400-9991 (also on WhatsApp) or request a quote. Scandifix is based in Edmonton and serves the surrounding area.