For a small business, IT problems are rarely just technical — a down server or a locked-out email account is lost billable hours and frustrated customers. Managed IT support replaces the scramble to find help with a team that already knows your systems and watches them before something breaks.
Scandifix provides day-to-day IT support for small and mid-size businesses in Edmonton: clinics, law and accounting firms, retail stores, real estate offices, trades and professional services. We handle the whole environment — workstations, servers, network, cloud and security — so you have one number to call.
What managed IT support covers
- Helpdesk support for staff — remote first, onsite when it needs hands on the hardware
- Proactive monitoring of servers, workstations and network devices, with alerts before failures cause downtime
- Patching and updates for operating systems and key applications, on a managed schedule
- Endpoint protection, firewall management and staff security-awareness basics
- Managed cloud backup and file sharing (Microsoft 365, Google Workspace, on-prem)
- Onboarding and offboarding — new-hire setup and secure account removal when someone leaves
- Vendor coordination — we deal with your internet provider, line-of-business software vendors and hardware suppliers
How it works
We start with a short assessment of your current setup — what you run, where the risks are, and what is costing you time. From there you choose a plan: a fixed monthly managed service, block hours, or one-time project and break-fix visits. Most clients on a monthly plan get unlimited remote support, scheduled onsite time and quarterly reviews.
Pricing
Managed IT plans start at $199/month. Hourly support is from $25/hr. One-time visits and project work are quoted up front. Contact us for a plan sized to your headcount and systems.
Why Scandifix
- Local — Edmonton-based, able to be onsite when remote is not enough
- Right-sized for small business — no enterprise contracts or jargon
- Proactive — monitoring and maintenance included, not billed per incident
- One provider for support, security, cloud, network and backup
See the common IT problems we fix, or our managed IT services overview.
Serving Edmonton and the surrounding area
Scandifix provides managed IT support to businesses in Edmonton and the surrounding communities — including Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan. We combine remote support with onsite visits across the Edmonton Metropolitan Region.
Related guides
- Co-Managed IT: When You Already Have Some IT Staff
- Cybersecurity Awareness Training for Small Businesses
- How Much Do Managed IT Services Cost?
- Break/Fix vs Managed IT Services
- What to Look for in an IT Support Contract
- 10 Signs Your IT Provider Is Failing You
Frequently asked questions
What size of business do you support?
Typically 3 to 75 staff. Startups, single-office professional firms, retail locations and multi-site small businesses.
Do you offer emergency support?
Yes. Monthly-plan clients get priority response for urgent issues such as an outage or a suspected security incident.
Can you support a hybrid setup — some cloud, some on-premise?
Yes, that is the common case. We manage on-prem servers, cloud services and the connections between them as one environment.
Talk to Scandifix about managed IT support for your business. Call (587) 400-9991 or request a quote — we work with businesses across Edmonton and the surrounding area.