Law firms run on confidential information, tight deadlines and systems that cannot be down during a hearing or a closing. IT support for a law firm has to protect client data to the standard your professional obligations require, keep practice management and document systems working, and give you one number to call when something breaks. Scandifix provides that for firms in Edmonton.
A common one: it is 4pm on a Friday, a real estate deal is closing, and the document management system stops responding. On a managed plan that is a monitored alert and a fast fix, not a scramble and a missed closing.
What law firms need from their IT
- Confidentiality by design — access controls, encryption and secure client file sharing, not email attachments
- Reliability during business hours — practice management, document management and dictation available when the firm is working
- Defensible records — matter files retained, backed up and recoverable for the periods you are required to keep them
- Technology competence — the Law Society of Alberta expects firms to understand and safeguard the systems that hold client information
Security that matches your obligations
Most incidents at small firms start with a phishing email or a reused password, and firms are a deliberate target for wire-fraud and business email compromise around real estate closings. We put the controls in place that reduce both the chance and the impact:
- Multi-factor authentication on email, practice management and remote access
- Business-grade email filtering and firewall with content filtering and intrusion prevention
- Full-disk encryption on every laptop and mobile device, with remote wipe
- Role-based access so staff and contractors see only the matters they work on
- Secure client portals for exchanging documents instead of unencrypted email
- Staff security awareness training focused on the scams that target law firms
- Monitored endpoint protection on every workstation and server
This is delivered through our cybersecurity service.
The systems we support
- Practice management & billing — Clio, PCLaw, CosmoLex, Actionstep, PracticePanther and similar
- Document management — NetDocuments, iManage, Worldox, or a well-structured Microsoft 365 / SharePoint setup
- Trust accounting data — protected, backed up and access-controlled to match your recordkeeping duties
- Microsoft 365 — email, Word, Teams, secure sharing, migrations and licensing
- Dictation and transcription, PDF tools, court and land-titles portals, and the firm’s line-of-business add-ins
Backup, continuity and retention
Matter files have to survive hardware failure, ransomware and accidental deletion, and be retrievable years later. We set up 3-2-1 backups — including a separate backup of Microsoft 365 — with one immutable copy ransomware cannot reach, and we test restores on a schedule. We also agree recovery time and recovery point targets with you so you know how quickly the firm can be working again after an incident. See our backup and disaster recovery service.
Common IT problems we fix for firms
- Practice management running slowly or dropping connections
- Documents saved to the wrong place, or two versions of the same file
- A lawyer locked out of email or the portal before a filing deadline
- Suspicious payment or wire-transfer emails that need checking
- New associate or student needs a full setup on day one
- Old server or workstations that are overdue for replacement — handled through our hardware and software service
How we work with law firms
- Assess — a review of your practice management, document system, security and where a failure would hurt most
- Plan — a prioritised list with clear costs; monthly managed support, block hours or a project
- Onboard — monitoring, tested backups, a security baseline and a signed confidentiality agreement before we touch anything
- Schedule around your calendar — disruptive work planned around court dates, filing deadlines and closings, not dropped on you mid-week
- Support & review — one helpdesk, proactive monitoring, and a quarterly roadmap and risk review
Managed plans start at $199/month per the pricing on our managed IT support page.
Serving Edmonton and the surrounding area
Most of the firms we support are in downtown Edmonton and the legal district around 104 Street, with others in Sherwood Park and St. Albert. We are in the same city and timezone — onsite when it needs hands on hardware, remote for everything else.
Law firm IT support in Edmonton: what is included
If you are looking for law firm IT support in Edmonton, this is what a monthly plan covers: a helpdesk your lawyers and legal assistants can phone or message, monitoring of every workstation and server, security controls such as multi-factor authentication and email filtering, and tested backups of your document-management and accounting data. We also handle the jobs that usually fall between people — onboarding a new associate, closing a departing partner’s accounts cleanly, and keeping scanners, printers and courtroom laptops working. Because the same small team answers every call, we learn how your firm files, bills and shares documents, and fit the IT around that. The security side is covered by our cybersecurity service, and backups by backup and recovery.
Sources and further reading
- Law Society of Alberta
- Office of the Information and Privacy Commissioner of Alberta: Personal Information Protection Act (PIPA)
- Canadian Centre for Cyber Security: Baseline cyber security controls for small and medium organizations
Frequently asked questions
Is client data safe in a cloud practice-management system?
Yes, when it is configured correctly. Reputable cloud practice-management vendors encrypt data and handle infrastructure security. Your responsibility is accounts, access, device security and multi-factor authentication — which is what we manage.
What does the Law Society of Alberta expect on technology?
Firms are expected to protect confidential client information and to understand the technology they use to store and transmit it. Practically, that means access controls, encryption, backups, and staff who can recognise a phishing attempt. We help you put those in place and document them.
Do you sign a confidentiality agreement?
Yes. We sign a confidentiality agreement with every firm before onboarding, and our access to your systems is logged and limited to what support requires.
How is IT support priced for a small firm?
Usually a flat monthly fee based on the number of staff and servers, which covers helpdesk, monitoring, security and backups. Larger projects are quoted separately. See our managed IT services page.
Do you provide IT support for law firms in Edmonton?
Yes. We provide IT support for law firms of every size in Edmonton and the surrounding area, from sole practitioners to multi-lawyer firms, as a flat monthly service covering helpdesk, monitoring, security and backups.
Can you support a small or solo legal practice?
Yes. A solo lawyer or two-person practice holds the same confidential client files as a large firm and needs the same protection. We scope and price the plan to your size, and tell you honestly if a lighter arrangement fits better.
Talk to us about your firm’s IT — call +1 (587) 400-9991 (also on WhatsApp) or send us a message.