A property management company runs on software that has to be available to office staff, field staff and tenants at the same time. IT support for a property management company keeps the property-management platform, tenant portal and maintenance system working, secures lease and tenant data, and supports staff who are rarely all in one place. Scandifix does this for property managers in Edmonton.
A recurring one: a new building comes under management, and tenants need portal access and maintenance requests working from day one while your staff are still learning the property. Standard onboarding and pre-built access templates make that a checklist, not a fire drill.
What property managers need from their IT
- Always-available software — the property-management platform and tenant portal working for office, field and tenants
- Secure documents — leases, IDs, financials stored and shared safely, not emailed around
- Remote and multi-site access — staff at buildings, at home and in small satellite offices
- Tenant data protection — personal and payment information handled under PIPEDA
The systems we support
- Property management platforms — Yardi, AppFolio, Buildium, Propertyware, Rent Manager and similar
- Maintenance ticketing and inspection apps
- Document management — a structured Microsoft 365 / SharePoint setup for leases and building files
- Accounting, e-signature, and the tenant-facing portal and payment integration
Security and access
You hold tenant IDs, financial details and payment data. We set up multi-factor authentication, encryption, role-based access (leasing staff, maintenance and accounting see different things), same-day offboarding, a monitored firewall and endpoint protection — through our cybersecurity service — plus secure remote access for field staff via remote work support.
Backup and continuity
Lease documents, financials and inspection records get 3-2-1 backups with an immutable copy and tested restores, including a separate backup of Microsoft 365. If the office is unavailable, field staff keep working and we agree how fast the office comes back.
Common IT problems we fix
- The property-management platform slow or timing out
- Field staff cannot reach the system or the portal from a building
- Leases and documents scattered across email and personal drives — see our guide to file sharing done properly
- A new leasing agent or maintenance tech needs setup fast
- Old office hardware overdue for replacement
How we work with property managers
- Assess — a review of your property-management platform, tenant portal, document storage, security and how field staff connect
- Plan — a prioritised list with clear costs; monthly managed support, block hours or a project
- Onboard — monitoring, tested backups, role-based access and a security baseline, with a confidentiality agreement in place
- Coordinate with takeovers — new-building and new-staff setup scheduled to your onboarding calendar
- Support & review — one helpdesk for office and field, proactive monitoring, and a quarterly roadmap review
Managed plans start at $199/month — see our managed IT support page.
Serving Edmonton and the surrounding area
We support property managers across the Edmonton rental market — downtown towers, suburban complexes and mixed portfolios — with staff working from head office, satellite offices and the buildings themselves. Local support, onsite when a site needs it.
Other industries we support
Property management IT support in Edmonton: what is included
Property management IT support covers a team that is rarely in one place: office staff, leasing agents, maintenance coordinators and on-site superintendents. Our monthly plan for Edmonton property managers includes a helpdesk for everyone, secure access to property-management and accounting software from anywhere, protection for tenant files and payment data, and managed phones and devices for maintenance staff on the road. We also provide the network side of building technology, such as access control and cameras, kept on a separate network so tenant-facing systems are never mixed with your business data. See remote work support and network setup.
Talk to us about your company’s IT — call +1 (587) 400-9991 (also on WhatsApp) or send us a message.
Frequently asked questions
Is cloud property-management software (Yardi, AppFolio) secure?
Yes, when the client side is configured properly – MFA, controlled access and device security. The vendor secures the platform; those account and device controls are your responsibility and what we manage.
How do we manage IT for staff spread across buildings and home offices?
Standard laptop builds, secure remote access, cloud file storage and mobile device management mean a distributed team is supported the same way as an office one.
Is tenant data covered by privacy law?
Yes – tenant personal and payment information is covered by PIPEDA. Access control, encryption, secure storage and staff training are the expectations.
How is IT support priced?
A flat monthly fee based on staff numbers, satellite offices and servers, covering helpdesk, monitoring, security and backups.
Do you provide IT support for property management companies in Edmonton?
Yes. We provide IT support for property managers, condominium managers and residential and commercial landlords in Edmonton and the surrounding area, on a flat monthly plan.
How do you protect tenant information?
Tenant applications, ID and payment details are personal information. We limit who can access them, require multi-factor authentication on the systems that hold them, encrypt laptops and phones, and keep tested backups.