In a restaurant, when the POS or the card machine goes down during service, everything stops. IT support for a restaurant has to keep the point of sale, kitchen display and online-ordering systems running, protect card data, provide reliable guest WiFi, and do it at a cost that fits restaurant margins. Scandifix does this for restaurants in Edmonton.
The one every operator knows: Friday dinner rush, a full room, and the card reader stops taking payment. Payment devices on their own network segment with priority, plus fast support when service is on, is what keeps that from becoming a lost evening.
What restaurants need from their IT
- POS and payment uptime — through service, every service
- Card-data security — PCI compliance for the payment systems
- A stable network — POS, kitchen display, online-ordering tablets and guest WiFi all depend on it
- Fast, affordable support — a problem at 7pm on Friday cannot wait until Monday
The systems we support
- POS — Toast, Square, Lightspeed, TouchBistro, Clover and similar
- Kitchen display systems and online-ordering / delivery integrations (the third-party tablet pile)
- Reservation and waitlist systems
- Back-office — scheduling, inventory, accounting, Microsoft 365
Network and card-data security
Payment systems, staff devices and guest WiFi must be on separate network segments — a PCI requirement and the difference between a contained problem and a breach. We set up a business firewall, segmented network, and secure guest WiFi as part of network setup, plus the accounts and endpoint security in our cybersecurity service. For the retail side of payments see our retail IT support.
Multi-location and franchises
If you run more than one location, we standardise the POS, network and hardware so every site works the same way and a spare terminal fits anywhere — and support all of them from one helpdesk.
Common IT problems we fix
- POS terminal or card reader down mid-service
- Kitchen display frozen or not receiving orders
- Guest WiFi swamping the network so payments fail
- Online-ordering tablets not syncing
- A new location needs POS, network and internet set up
How we work with restaurants
- Assess — a review of your POS, kitchen and ordering systems, network, card-data security and internet
- Plan — a prioritised list with clear costs, scaled to restaurant margins; monthly managed support, block hours or a project
- Onboard — monitoring, a segmented network, secure guest WiFi and a security baseline, with a confidentiality agreement in place
- Work around service — changeovers and upgrades done between lunch and dinner or after close, never mid-service
- Support & review — one helpdesk with fast response during service hours, proactive monitoring, and a quarterly review
Managed plans start at $199/month — see our managed IT support page.
Serving Edmonton and the surrounding area
We support restaurants along Whyte Avenue, 124 Street, downtown and the suburban strips, plus multi-location groups across the Edmonton region. Fast local response when the POS or payments are down during service.
Other industries we support
Talk to us about your restaurant’s IT — call +1 (587) 400-9991 (also on WhatsApp) or send us a message.
Frequently asked questions
Do restaurants need to worry about PCI compliance?
Any business that takes card payments does. Modern POS and terminals that encrypt card data reduce what is in scope, but network segmentation, secure accounts and patching are still required.
Why does our card machine fail when the restaurant is busy?
Usually the payment devices share a congested network with guest WiFi. Putting payments on their own segment with priority fixes it.
Is cloud POS reliable for a restaurant?
Yes, if you confirm the offline behaviour and run a solid network. Many cloud systems keep taking orders and payments locally during an internet outage.
How is IT support priced for a restaurant?
A flat monthly fee scaled to the number of terminals, locations and staff – built to fit restaurant margins, with fast support when service is on the line.