Transportation and logistics companies run around the clock, and a dispatch or telematics outage means trucks and freight sitting still. IT support for a transport or logistics company keeps dispatch, TMS and warehouse systems available, supports mobile devices in cabs and on docks, and handles the data exchange with customers. Scandifix does this for carriers and logistics operators in Edmonton.
A 2am situation: the dispatch system stops responding and trucks are waiting to be assigned loads. Monitoring, alerting and an after-hours response path mean that is caught and worked immediately — not discovered when the day shift walks in.
What transport and logistics companies need from their IT
- 24/7 reliability — dispatch and tracking cannot be down overnight
- Connectivity everywhere — office, warehouse, yard and in the cab
- Mobile device support — tablets and phones in trucks, scanners on docks
- Customer data exchange — EDI and portal integrations that just work
The systems we support
- Dispatch / TMS — TruckMate, Prophesy, McLeod, AscendTMS and similar
- Telematics and ELD platforms and their back-office integration
- Warehouse / WMS, barcode scanning and yard systems
- EDI with customers, accounting, and Microsoft 365 for the office
Networks, mobile and continuity
Warehouses and yards need proper WiFi coverage for scanners and tablets, the office needs reliable business internet with failover, and cab devices need management and support. We design this as part of network setup and remote work support, with the dispatch and TMS systems on monitoring and 3-2-1 backups so a failure overnight is caught and recoverable. We agree recovery targets for the systems that stop the operation.
Security
Customer data, rate information and increasingly connected vehicle systems all need protecting. We set up multi-factor authentication, a monitored firewall with the network segmented (office, warehouse, guest, operational systems), endpoint protection and staff training — through our cybersecurity service.
Common IT problems we fix
- Dispatch or TMS slow or unavailable
- Scanners and tablets losing WiFi in the warehouse or yard
- A cab device that will not connect or update
- An EDI feed to a customer failing
- Office internet down with no failover
How we work with transport and logistics companies
- Assess — a review of your dispatch/TMS, telematics, warehouse systems, connectivity and EDI integrations
- Plan — a prioritised list with clear costs; monthly managed support, block hours or a project
- Onboard — monitoring and alerting on the systems that stop the operation, tested backups and a security baseline, with a confidentiality agreement in place
- Work around dispatch shifts — changes made between peaks and during quieter windows, with 24/7 cover for the systems that cannot wait
- Support & review — one helpdesk with after-hours response, proactive monitoring, and a quarterly roadmap review
Managed plans start at $199/month — see our managed IT support page.
Serving Edmonton and the surrounding area
We support carriers and third-party logistics operators across the Edmonton region — the warehouse districts, the yards near the Anthony Henday, and the operations around Nisku and the airport. After-hours monitoring for the systems that run overnight, and onsite when the warehouse or yard network needs work.
Other industries we support
Talk to us about your company’s IT — call +1 (587) 400-9991 (also on WhatsApp) or send us a message.
Frequently asked questions
Can you support systems that run 24/7?
Yes – monitoring, alerting and after-hours response are part of a managed plan, so a dispatch or TMS problem overnight is caught and handled rather than discovered at shift change.
How do we get reliable WiFi in a warehouse or yard?
A proper site survey and enough access points rated for the environment, on a segmented network. We design and install it, not just add a consumer router.
Can you manage tablets and phones in trucks?
Yes – mobile device management lets us push settings, secure them, and remote-wipe a lost device, plus provide support to drivers.
How is IT support priced?
A flat monthly fee based on office staff, warehouse devices, servers and cab devices, covering helpdesk, monitoring, security and backups.