Remote and hybrid work only runs smoothly when the setup behind it is deliberate — secure access, managed devices, and support your staff can reach from home. Remote work IT support covers the pieces that keep an offsite team as productive and protected as one in the office.
Scandifix sets up and supports remote-work environments for Edmonton small businesses, whether your team is fully remote, hybrid, or occasionally working from the road.
What it covers
- Secure remote access — VPN or zero-trust access to replace exposed remote desktop
- Microsoft 365 / Google Workspace so email, files and collaboration work from anywhere
- Cloud or virtual desktops where staff need a consistent managed workspace
- Company and personal (BYOD) device management — enrolment, encryption, remote wipe if a device is lost
- Video, chat and project tools deployed and configured properly, not ad hoc
- A helpdesk that supports staff wherever they are, remote-first
Security for remote work
Working outside the office removes the protection of the office network, so the controls move to the identity and the device: multi-factor authentication on every account, endpoint protection on every machine, encrypted connections, and a written acceptable-use policy staff have actually seen. This is managed alongside our cybersecurity service.
How we set it up
We review how your team works and what they need to reach, choose the access method and tools, roll it out in a short project with staff instructions, and then support it day to day. Existing setups get a security and licensing review first.
Serving Edmonton and the surrounding area
Scandifix provides remote work IT support to businesses in Edmonton and the surrounding communities — including Sherwood Park, St. Albert, Leduc, Nisku, Spruce Grove, Stony Plain and Fort Saskatchewan. We combine remote support with onsite visits across the Edmonton Metropolitan Region.
Frequently asked questions
Can staff use their own laptops?
Yes, with device management in place — enrolment, disk encryption, and the ability to remove company data remotely. We help you set a sensible BYOD policy.
Is a VPN still the right approach?
Sometimes. For many small businesses, zero-trust access to specific cloud apps is simpler and more secure than a full VPN. We recommend based on what you actually need to reach.
Do you support staff directly, or just the business owner?
We support your staff directly — they contact our helpdesk, we resolve it, and keep you informed.
Talk to Scandifix about remote work IT support. Call (587) 400-9991 or request a quote — we support businesses across Edmonton and area.